Job Overview
Habari Node Limited is a licensed Internet Service Provider in Tanzania, providing standard Internet services and a range of innovative ICT based business solutions to the Tanzanian market.
We are seeking to fill in the post of NOC Technician as per below
Job summary
- Network monitoring on shift basis.
Reports to Head of NOC and CDNs
Work station: Arusha
Job Responsibility:
- Network Monitoring and troubleshooting using monitoring tools such as Nagios, Cacti and Smokeping.
- Troubleshooting Habari clients connections problems as reported.
- Working with customers to identify their connection problems and advise on the solution.
- Supporting clients on domains, emails and other server related services.
- Logging clients’ queries and report to respective department for further troubleshooting.
- Installation of fiber and wireless clients’ connection.
- Configuration of different network equipment such as routers, switches and access points.
- Installation and troubleshooting of different network services such as DHCP, DNS, mail, proxy, directory services, pbx, file sharing, web and NTP.
- Troubleshooting power related issues on the network.
Required Skills
- Knowledge of monitoring tools such as Nagios, Cacti and Smokeping.
- Understanding of OSI layer and how it works.
- Experience of working with different operating system (Linux, Windows and Mac OS).
- Strong communication, problem solving and customer support skills.
- Understanding of fiber and wireless networks.
- Possession of recognized ICT professional certification such as MTCA, CCNA, MCSE will be added advantage.
- Understanding of routing protocols basically OSPF, BGP, MPLS and basic knowledge of advanced network services such VLANS, VPN, FIREWALLS.
- Basic knowledge on Servers (both Linux and Windows)
- Strong recording, monitoring, follow up and reporting skills on clients problem till they are resolved.
- Basic knowledge of electrical principles.
- Fluently writing and speaking of English and Kiswahili.
- Qualification and Experience
A degree or Diploma in Computer Engineering, Computer Science or Information Technology from a recognized University or Institution.
One year experience on the above fields of qualification(s).
Please note: Only candidates with relevant qualifications will be contacted.
Please forward your application letter, CV and Certificates (as one document) to applications@habari.co.tz not later than 4th September, 2024.
No hand applications will be accepted.
More Information
- Address 13 Nyerere Road, Arusha, Tanzania