NOC Technician Job Vacancy at Habari Node Limited

Habari Node Limited is a licensed Internet Service Provider in Tanzania, providing standard Internet services and a range of innovative ICT based business solutions to the Tanzanian market.

We are seeking to fill in the post of NOC Technician as per below

Job summary

• Network monitoring on shift basis.

Reports to Head of NOC and CDNs

Work station: Arusha

Job Responsibility:

1. Network Monitoring and troubleshooting using monitoring tools such as Nagios, Cacti and Smokeping.
2. Troubleshooting Habari clients connections problems as reported.
3. Working with customers to identify their connection problems and advise on the solution.
4. Supporting clients on domains, emails and other server related services.
5. Logging clients’ queries and report to respective department for further troubleshooting.
6. Installation of fiber and wireless clients’ connection.
7. Configuration of different network equipment such as routers, switches and access points.
8. Installation and troubleshooting of different network services such as DHCP, DNS, mail, proxy, directory services, pbx, file sharing, web and NTP.
9. Troubleshooting power related issues on the network.

Required Skills

1. Knowledge of monitoring tools such as Nagios, Cacti and Smokeping.
2. Understanding of OSI layer and how it works.
3. Experience of working with different operating system (Linux, Windows and Mac OS).
4. Strong communication, problem solving and customer support skills.
5. Understanding of fiber and wireless networks.
6. Possession of recognized ICT professional certification such as MTCA, CCNA, MCSE will be added advantage.
7. Understanding of routing protocols basically OSPF, BGP, MPLS and basic knowledge of advanced network services such VLANS, VPN, FIREWALLS.
8. Basic knowledge on Servers (both Linux and Windows)
9. Strong recording, monitoring, follow up and reporting skills on clients problem till they are resolved.
10. Basic knowledge of electrical principles.
11. Fluently writing and speaking of English and Kiswahili.

1. Qualification and Experience

A degree or Diploma in Computer Engineering, Computer Science or Information Technology from a recognized University or Institution.

One year experience on the above fields of qualification(s).

Please note: Only candidates with relevant qualifications will be contacted.

Please forward your application letter, CV and Certificates (as one document) to applications@habari.co.tz not later than 4^th September, 2024.

No hand applications will be accepted.