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IT-MIS Engineer

The IT-MIS Engineer is responsible for managing and optimizing the operations of management information systems, focusing on business analytics and reporting.

Company: Tanzania Empowerment Forum Limited (TEF Consult)
Location: Dar es Salaam, Tanzania
Deadline for Application: November 1, 2024, by 5:00 PM

Key Accountabilities:

1. Drive Business Intelligence, Analytics, and Reporting
   • Ensure the availability of Data ETL (Extract, Transform, Load) for business reporting.
   • Ensure data loading accuracy on Business Intelligence (BI) and Police Portal to support business reporting.
   • Configure databases (DB2, Oracle, Postgres, MySQL) and manage BI and Police Portal application availability 24/7.
   • Install and configure software tools for accessing database applications (e.g., SQL Developer, Toad for Oracle, etc.).
   • Handle various application development tasks covering both front-end and back-end requirements.
   • Review and integrate third-party APIs into development processes.
   • Execute reporting KPIs, BI cubes, and revenue flash reports.
   • Manage and load data for business reporting.
   • Generate concrete and ad-hoc queries for Call Detail Record (CDR) checks.
   • Share reports in a timely manner with the business team.
   • Update Marketing and Finance dashboards.
   • Liaise with technical support for incidents impacting reporting operations.
   • Conduct timely data analysis for new products and campaigns.
   • Provide technical assistance during data audit processes.
2. Ensure Stability, Reliability, Integrity, and Availability of Data
   • Perform daily and weekly reconciliations at the file level between network nodes and BI/Police Portal.
   • Manage database backups and restoration activities.
   • Conduct database maintenance activities (e.g., purging, reorganization).
   • Ensure timely deployment of patches and hotfixes.
   • Maintain, manage, and update software systems.
   • Adhere to change management processes within BI and Police Portal.
   • Proactively minimize potential system outages.
   • Ensure security hardening as advised by IT Security.
   • Communicate outages and planned downtimes to business stakeholders.
3. Manage Client/Partner Relationship
   • Support IT internal clients to ensure business objectives are met.
   • Manage Airtel partners to ensure timely service delivery per agreed quality and SLA.
   • Interact with stakeholders to discuss and resolve issues.
   • Engage with partners/vendors for upgrades and issue resolution.
4. Projects
   • Gather requirements for new reports to be implemented in BI/Police Portal.
   • Collaborate with the project team to ensure timely execution of Change Requests (CRs) and User Acceptance Testing (UAT).
   • Review work products and manage resource allocation effectively.
   • Provide support for new product launches and campaigns.

Skills & Knowledge:

Educational Qualifications & Technical Skills

• Bachelor’s/Master’s Degree in ICT, Electronics, or Computer Science.
• Experience with SQL/MySQL/Oracle/DB2/Postgre databases.
• API development and integrations (SOAP, REST).
• Proficiency in programming languages (Java, PHP, JavaScript, Python, etc.).
• Familiarity with Linux/Windows operating systems.
• Project management experience.

Relevant Experience

• 2-4 years of experience in a similar role, preferably within the IT/Telecoms industry.

Other Requirements

• Excellent communication, presentation, and organizational skills.
• Positive and flexible attitude.
• Ability to identify risks, resolve problems under pressure, and comply with business processes.
• Effective interaction with users, senior management, and partners.

Contacts for Applications and Inquiries:

Human Resource Manager
Tanzania Empowerment Forum Limited
P.O. Box 33542
Dar es Salaam, Tanzania
Email:info@tef.co.tz