Job Overview
Job Description
We are seeking a dedicated Consultant, Customer Service to join our Branch in Geita. As a key member of the branch, you will be responsible for providing exceptional service to our valued clients, ensuring their satisfaction and fostering long-term relationships.
- Serve as the primary point of contact for customer inquiries, concerns, and requests
- Respond to customer queries through various channels, including phone, email, and chat
- Analyze customer issues and provide timely, effective solutions
- Maintain accurate records of customer interactions and follow-up actions in our CRM system
- Collaborate with cross-functional teams to resolve complex customer issues
- Identify opportunities to improve customer satisfaction and loyalty
- Stay updated on company products, services, and policies to provide accurate information
- Participate in ongoing training and development programs to enhance customer service skills
Qualifications
- Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically
- Strong problem-solving abilities and a customer-focused mindset
- Proficiency in CRM software and basic computer applications
- Exceptional time management skills and ability to prioritize tasks effectively
- Previous experience in customer service or a related field
- Bachelor’s degree in Business Administration, Finance, Commerce, Banking, or a related field (preferred)
- Knowledge of customer service best practices and industry standards
- Ability to remain calm and professional in challenging situations
- Flexibility to work in shifts, including weekends and holidays, as required
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Examining Information
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Making Decisions
- Managing Tasks
- Producing Output
- Providing Insights
- Understanding People
- Upholding Standards
Technical Competencies:
- Application & Submission Verification (Business Banking)
- Banking Process & Procedures
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
More Information
- Address Kalangalala, Tanzania
Job Location
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